Customer and Friend,
With Hurricane Dorian approaching, currently forecasted as a major storm, I want you to know that the Pritchards And Associates Agency Family is here to assist you. As it appears right now, Dorian will reach us on Tuesday, September 3rd (although that could surely change.) We will be closed Saturday, Sunday and Monday due to the holiday and the hurricane. As weather and damages permit, we will be open for business again as soon as possible.
Should you have a claim, please do the following, being careful to follow the instructions explicitly:
1 – Please visit, ahead of time, our website (www.pritchardsinc.com), our blog (especially THIS PAGE), our Facebook Page (https://www.facebook.com/pritchardsinc/), and the two web pages mentioned below, so you are aware of how to reach out to both your insurance company and us, and how to report a claim and mitigate your losses. We have a lot of information there that you will find useful to help you both through and after the storm. A list of insurance carriers and their contact information can be found HERE and HERE.
2 – After the storm, call or email your insurance company as soon as possible. Carefully copy down your claim number and call or email us with that claim number. Be sure to state the extent of the damage and if your home is or is not livable.
3 – Please keep our Agency in the loop if you have questions about or difficulties during the claim process. Remember, a company is only as good as the person you are dealing with. If you have problems along the way in the processing of your claim, please know that while we can’t work miracles, we often can get to the bottom of things that are slowing the resolution of a claim.
4 – For your benefit, keep a claim diary notated with the date and time of all your discussions and contacts with insurance company personnel and their titles, our Agency, your field adjuster, contractors, engineers etc. Do this from the very beginning of the claim and continue until your claim is closed. Keep a copy of all correspondence from anyone associated with the claim. You will likely be dealing with both an in-house adjuster and a field adjuster. The first one, the insurance company desk adjuster, deals with your claim in regard to your policy coverages, and the field adjuster deals with assessing the actual damages.
5 – Also, please remember that being kind goes a long way. After the last hurricane, two of our own associates had total losses with their homes and yet they were here at work right away, helping others all day. You should be able to reach both us and your insurance company by email or phone after the storm passes. Please understand that we will be handling many inquiries and there could be a delay in getting through because of the volume of calls coming in at one time. We will have our entire staff available and on the phone helping people the first few days after the storm.
6 – You can reach Pritchards And Associates at the following phone numbers: In the Okeechobee area = (863) 763-7711. Along the coast = (877) 763-6625.’
We pray for your safety and wish you the very best as we face this serious situation.
Lowell H. Pritchard
General Lines Agent
Customer and Friend,